Mass General Brigham specializes in providing medical treatments and health diagnostics services, and they are seeking a UX Designer to join their Digital and Customer Experience Team. The UX Designer will translate customer needs into business and product requirements, conduct user research, and create user flows, wireframes, and prototypes to enhance the overall user experience.
Discover and define the needs of our users, using data and information from research, user goals, and Mass General Brigham Health Plan core values.
Ensure that the Health Plan platforms conform to accessibility standards and regulatory requirements; also serve as an advocate for accessibility for all our customers.
Design the information architecture, interface, and interaction flow to support any business transactions.
Deliver user journeys/flows, wireframes, prototypes, high-fidelity mockups, user stories, and detailed UI and visual design specifications for web, mobile web, mobile application interfaces, and/or other interfaces as appropriate to technical teams and business leadership.
Develop and document design principles and standards for typography, color schemes, iconography, and UI components to maintain brand consistency.
Continuously update and refine the design system based on industry trends, user feedback, and emerging design technologies.
Conduct regular audits of existing products and suggest improvements to align with or enhance the design language system.
Lead and collaborate on design reviews, brainstorming workshops, and user research to contribute valuable insights and solutions.
Perform validation of design decisions through analytics, user research, and customer testing.
Drive excellence across Mass General Brigham Health Plan digital platforms.
Collaborate with IT and external vendors to ensure best-in-class customer experience for both members and internal clients interfacing with our digital brand.
Hold self and others accountable to meet commitments.
Persist in accomplishing objectives to consistently achieve results despite any obstacles and setbacks that arise.
Build strong relationships and infrastructures that designate Mass General Brigham Health Plan as a people-first organization.
Other duties as assigned with or without accommodation.
Qualification
Required
Bachelor’s degree required or the equivalent combination of training and experience
At least 2-3 years of experience as a UX or UI designer required
