Entry-Level IT Support Jobs: Roles and Opportunities in 2025

Entry-level IT support positions, typically starting at Level 1, serve as organizations' first line of technical assistance. These roles focus on essential troubleshooting tasks including password resets, software installations, and resolving common hardware and network issues. When encountering complex problems, Level 1 technicians follow established procedures to escalate issues to specialized Level 2 or Level 3 teams.

Full-time positions offer comprehensive benefits packages, structured career advancement, and typical starting salaries between $40,000-$55,000 annually. These roles often include extensive training programs and mentorship opportunities. Part-time positions provide flexible scheduling options, making them ideal for those pursuing additional education or certifications while gaining valuable industry experience.

Success in IT support requires strong communication skills to explain technical concepts clearly, basic knowledge of operating systems and common applications, and effective problem-solving abilities. Many organizations provide on-the-job training, making these positions accessible to candidates without extensive technical backgrounds. According to industry reports, the demand for IT support professionals continues to grow, with increasing opportunities in remote and hybrid work arrangements.

Explore our real-time job listings table below, updated hourly from leading platforms like LinkedIn, Indeed, and Glassdoor, for current opportunities and detailed salary information.

Companies like Geek Squad and local MSPs (Managed Service Providers) often hire entry-level IT support staff without requiring prior experience. These roles focus on hands-on training, where you learn troubleshooting techniques, customer service skills, and how to handle basic technical problems. Many companies offer training programs and certifications, allowing you to gain experience while being paid.

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Part-time entry-level IT support jobs are ideal for graduates who want to gain experience while maintaining a flexible schedule. These roles typically involve assisting customers with troubleshooting basic software or hardware issues, managing ticket queues, and offering remote support. Part-time positions are excellent choices for you to develop technical skills and customer service experience without a full-time commitment.

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Job seekers targeting full-time positions prioritize stability, comprehensive benefits, and clear career progression paths. They're often recent graduates or career switchers ready to fully invest in IT careers. These roles attract those seeking structured training programs, mentorship opportunities, and the security of consistent income with health benefits.

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Hybrid entry-level IT support jobs combine always offer a more balanced work environment. These roles often involve troubleshooting technical issues, managing hardware and software support, and assisting employees both remotely and on-site. Salaries for hybrid positions typically range from $40,000 to $50,000 annually, depending on location and company benefits.

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