HCA Healthcare provides medical education and healthcare services in locally managed facilities, and they are seeking an Application Analyst to support non-clinical IT applications. The role involves system design configuration, testing, user support, and problem resolution to ensure high-quality patient care.
Functions as division SME for the non-clinical IT applications utilized as standard in the division
Promotes and coordinates standardization of development, maintenance and support for non-clinical applications
Conducts problem analysis and provides timely and accurate resolution of problems with non-clinical applications
Documents and monitors project plans, change requests and non-clinical system problems and communicate resolutions
Ensures appropriate testing of enhancements is completed prior to installation for all non-clinical application changes in production environment
Provides training and support as required to IS support staff, hospital users, and other division users
Monitors utilization of the non-clinical applications in our hospitals. Coordinates and manages division projects related to standardization of process and sharing of best practices with these applications
Analyzes and determines possible solutions for problems encountered by users as well as assessing future needs
Conducts regular meetings with the hospital management committees and other committees to develop and share best practices, conducts educational workshops and overall enhances the utilization and understanding of the applications
Provides input to base division policies and procedures, training, and best practices
Adheres to the Code of Conduct and Mission and Value Statements
Maintains and protects confidentiality with regard to all aspects of patient care and employee information
Qualification
Required
Reasoning, math, and language skills should be performed at an advanced level.
Effectively provides information to others through verbal or written communications
Effectively presents information to groups
Demonstrated analytical skills and ability to solve problems
Excellent leadership and teaching skills
Demonstrated customer orientation
Demonstrated advanced computer skills
Excellent interpersonal skills
Bachelor’s degree preferred.
1-3 years experience
Strong understanding of Service Desk (Help Desk), application support, Intranet development, and customer service principles
A clear understanding of computer systems and corresponding support requirements
Demonstrated strong leadership abilities
Exceptional analytical and problem solving skills required
Preferred
Facility operations and process understanding
Knowledge and ability to use office support tools available at the desktop (word processing, email, presentation software, spreadsheets)
Strong personal drive and ability to see projects through to execution in a matrixed, corporate environment is required
Experience with special projects and flexibility to support many different non-clinical applications
Minimum of two years of hospital information system installation/maintenance experience specializing in the support of non-clinical application systems
Proficiency with Microsoft applications
Benefits
Comprehensive medical coverage that covers many common services at no cost or for a low copay.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
