American Airlines is an airline company that operates a diverse fleet of aircraft. They are seeking a Senior UX Designer to work within the User Experience and Digital Customer Experience team, focusing on transforming complex applications into intuitive experiences, collaborating with cross-functional teams, and managing design system documentation.
Works with a cross-functional team using agile methodology to define user stories and UX deliverables
Shared ownership of design system decisions, based on UX best practices and design system methodology at scale
Collaborates with developers to find the most effective, expedient and efficient way to implement design system solutions when applicable
Collects, analyzes, presents and actions feedback and manage changes to deliverables
Presents work in a clear and compelling manner to stakeholders (be able to explain design recommendations by citing best practices, research data or business requirements)
Works with UX Leaders to define the visual style, interface and interaction patterns of applications and experiences for employees at American
Develops conceptual diagrams, wireframes, visual mockups and prototypes
Develops and maintains detailed specifications and design patterns
Gathers and translates rules and assets into UX design systems artifacts at the enterprise level
Prepares, manages, updates and distributes design system documentation (usage guidelines, ecosystem, behavior, variants, and principles)
Guides product designers to adopt and contribute to design system patterns and standards
Advocates for the user and collaborate with business owners to develop features and flows that align with the user’s needs
Creates research strategies based on project KPIs and develop usability test plans, scripts and scenarios for prototypes. Regularly formulate and test hypotheses during design iterations.
Uses research techniques (heuristic reviews, user interviews, remote unmoderated and in-person testing) to determine ease-of-use and comprehension of designs and ideas
Designs, recruits / schedules and moderates usability studies and user interviews
Provides timely status reporting (including work left to do, issues, risks) on all projects
Manages all communications necessary to get the project done including negotiating with key stakeholders
Qualification
Required
Bachelor’s degree in Human Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Sciences or other related discipline, or equivalent experience or training
2 years of experience as a Design System practitioner with a background in user experience design, interaction design or similar
Strong skills in modern design and prototyping tools (Axure, Sketch, Zeplin, Flinto, Adobe CC)
Experience working closely with developers from inception through implementation in an agile environment
Advanced analytical skills dealing with complex data problems and implementing sustainable solutions
Proven ability to collaborate effectively across disciplines, product lines, roles, geographical and time zone boundaries
Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms
In-depth understanding of both qualitative and quantitative research methods
Strong understanding of user-centered design principles and a solid grasp of trends in web and app design
Strong organizational skills and the ability to label, classify and intelligently build flows and wireframes for complex computer applications are a plus
Experience rapidly iterating designs to conduct user testing and to deliver to development teams
Experience in responsive, adaptive and accessible designs
Ability to manage multiple concurrent projects and communicate effectively with non-technical users
Preferred
Master’s degree in Human Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Sciences or other related discipline, or equivalent experience or training
3+ years of experience managing Design Systems with a background in user experience design, interaction design or similar
Benefits
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
American Airlines is an airline company that operates a diverse fleet of aircraft, including narrow-body and wide-body jets. It is a sub-organization of American Airlines.
