Manulife is a leading international financial services group that helps people make their decisions easier and lives better. The Experience Designer will establish Human Centered Design roadmaps and create innovative digital experiences, collaborating with stakeholders and conducting research to inform design decisions.
Establish Human Centered Design (HCD) roadmaps and design forward thinking digital experiences for customers.
Collaborate with customers, business stakeholders and engineering teams across multiple business units to discover new business opportunities and explore customer needs;
Embrace and employ current and emerging User Interface (UI) best practices and digital standards for design deliverables;
Define customer problem statements including validating product assumptions, advocating from customer’s perspective, and considering business objectives;
Conduct research and discovery to understand business and customers, and create service blueprints, journey maps and personas;
Work directly with customers and prospects including conducting observational studies, customer interviews, moderated and unmoderated usability testing and analysis, and other forms of qualitative and quantitative research to uncover insights, learn user behaviors and verify design concepts;
Translate concepts into wireframes and mockups that lead to intuitive user experiences, optimized for a wide range of devices and interfaces;
Test and iterate designs using storytelling and rapid prototyping methods, ranging from paper sketching to digital prototyping;
Work closely with development teams throughout product lifecycle to ensure implementation of design specifications;
Perform customer experience analytics; and
Mentor Junior Experience Designers.
Qualification
Required
Master’s degree (or foreign equivalent) in Human Computer Interaction, Digital Media, Graphic Design or related field.
2 years of UX design experience including designing complex solutions for digital environments.
2 years of experience using human-centered design methods and techniques to engage customers.
2 years of experience launching MVP designs and establishing long-term roadmaps for digital environments.
2 years of experience using design tools including: Figma, Sketch, InVision, Adobe AEM, Adobe Creative Cloud and Axure.
2 years of digital design experience using HTML, CSS, JavaScript, and other front end technologies.
Preferred
Benefits
Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans
Various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)
Financial education and counseling resources
Up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year
The full range of statutory leaves of absence
Manulife is a leading international financial services group that helps people make their decisions easier and lives better.
