Lumen delivers a secure platform for applications and data, aiming to connect the world and help businesses thrive. They are seeking Solution Engineers who will partner with sales and customer success teams to design and architect solutions that meet customer needs and drive business value.
Leads and attends customer meetings in person and via collaboration tools.
Prepares and delivers technical proposals and presentations with the appropriate level of business acumen for the audience.
Provides broad scope responses to solution and technology questions.
Demonstrates strong solution selling abilities and effective, pro-active customer communications.
Interacts with all levels of customer's management team.
Analyze and identify our customer's business and technology objectives, conduct full technical discovery, and architect client solutions to meet gathered requirements.
Assess business and operations impacted by technology.
Craft and propose custom solutions that differentiate Lumen’s services, and meet customer’s requirements and objectives by asking probing questions that are meaningful to the customer to collect information that enables the sales team to be more effective and responsive to customer’s needs.
Ability to complete complex custom designs.
Advises customers, sales and customer success on technical aspects of proposed solutions including fit to customer’s needs, features, availability, etc.
Internal feedback loop to product management, sales and customer success leadership teams regarding the customer experience, product features/functionality, and service implementation/management.
Acts as customer advocate, participating in pre-sales efforts including technical sales presentations, architecture design discussions, proof-of-concept engagements, RFP/RFI responses, solution demonstrations, and technical workshops.
Deliver findings including key pain points, proposed solutions to meet business needs, and ROI where applicable.
Contribute to development of technical sales strategy.
Design, architect and demonstrate visionary solutions in a way that closely reflects our customers technology roadmap.
Support local sales teams in pursuit of key business opportunities, engage customers to address aspects of the data lifecycle.
Collaborate with Client Success Executive/Manager, Solution Sales Overlay teams, and Product Management to deliver the appropriate solution and establish credibility and trust with the customer.
Qualification
Required
Education: B.S. Computer Science, Engineering, MIS or equivalent work experience in the private sector or military.
Work experience: Minimum 2 years of experience with technology focused in pre-sales, engineering, consulting or similar background.
General Experience: Technical pre-sales and/or consulting experience.
Technical Knowledge: Possess knowledge of Enterprise Architecture and Design. Technical knowledge across one or more Lumen technology pillars (Global network infrastructure, edge cloud capabilities, connected security, communication and collaboration services).
Communication: Ability to lead & engage in technical workshops, RFP and final solution discussions with customers’ mid-level IT stakeholders.
Sales Ability: Ability to lead & engage in complex deal discussions with internal ecosystem, driving solutions & outcomes with sales, customer success, product & engineering.
Problem Solving: General problem-solving skills and ability to methodically understand and resolve complex issues. Must demonstrate the ability to focus ambiguous customer needs into specific, deliverable requirements. Must demonstrate creative solution development.
Work Style: Ability to work independently, or as part of a team to build complex customer solutions. Must be able to build strong team relationships and easily transfer technical information. Ability to work under pressure with tight deadlines and on multiple projects simultaneously. Must be very detail oriented and demonstrate a high degree of accuracy. Attention to detail with good organizational capabilities. Ability to prioritize with good time management skills.
Presentation Skills: Strong presentation skills as well as the ability to build and present high-quality solutions to both technical and executive audiences.
Strong listening, reasoning and objection handling skills.
Some Travel required.
Preferred
Industry certifications: In 1 or more specialized technologies.
Experience in solution consulting - ITIL.
Basic understanding in Cloud & Architecture design.
Basic understanding in Network Functions Virtualization.
Basic understanding in Security solutions.
Benefits
Health
Life
Voluntary Lifestyle benefits
Lumen delivers the most secure platform for applications and data to help businesses, government and communities deliver amazing experiences
