General Mills is a food company that manufactures and markets branded consumer foods. This role provides comprehensive technical support for warehouse operations, ensuring the functionality of critical systems and equipment while collaborating with plant staff and IT teams.
Be a visible and trusted IT leader - you are the face of D&T at your location. Active involvement in projects, programs, and/or support for additional locations. Establish regular engagement with the site leadership team to ensure alignment and visibility.
Embrace a One Global Team mindset. Partner with other site locations through relevant projects while developing deeper relationships.
As required, undertakes various project work to plan, track, and communicate IT changes. Have early awareness and engagement on approved projects that require infrastructure consultation and/or implementation.
Works with external vendors and service providers to facilitate the resolution of problems to ensure business continuity.
Author and own the site TR plan, including all necessary execution, reviews, and testing – in partnership with the Emergency Response Plans for the site.
Demonstrate a passion for learning and self-development. Engage in continuous improvement.
Create and maintain a long-range plan and socialize the plan with Plant Leadership; influencing future investments.
Ensures reliability and protection of critical systems related to local site operations including WAN/LAN connectivity, servers, printing, and phone systems; escalation to appropriate teams where necessary to ensure issues are resolved with minimum business impact.
Undertakes desktop problem management and resolution – 2nd & 3rd line technical support for site users.
Works closely with business users with a full understanding of business processes, acting with urgency and empathy to resolve issues.
Provides timely response to requests for support, consultancy, and issue resolution; taking ownership and escalating when required.
Accountable for ensuring hardware lifecycles are adhered to in line with D&T recommendations. Provision of appropriate IT knowledge and guidance to users in the form of OPLs, onboarding, and knowledge transfer.
Work closely with Compliance Teams to ensure correct processes are implemented across the site; escalate non-compliance.
Collaborate with global D&T groups to implement new technologies.
Qualification
Required
Bachelor’s degree in information technology or other related fields with 1+ year of relevant IT work experience
Strong interpersonal communication and relationship-building skills
Comfort in working individually and in a team environment
Intermediate proficiency in systems and network troubleshooting plus current desktop productivity tools
Strong critical thinking skills to identify problems and deliver solutions to internal and external stakeholders
Ability to provide strong results in leadership through influencing plant leadership teams and other business partners
Proven ability to set and uphold standards
Self-motivated with a mindset for success and strong project leadership skills to see through projects to completion
Comfort with travel to other sites (less than 40%)
Preferred
Experience working in a warehouse or plant environment
Desire to travel regularly to alternative locations
Benefits
Foundation of health benefits
Retirement and financial wellbeing
Time off programs
Wellbeing support
Perks
Annual incentive program
General Mills is a food company that manufactures and markets branded consumer foods.
