Implementation Specialist

Colorado Springs, CO

Full-time

Hybrid

Entry Level

mdf commerce is an international team providing SaaS solutions to optimize commercial interactions for B2B and B2G customers. The Implementation Specialist will standardize client data, engage with clients, and work cross-functionally to implement and configure client systems, ensuring a successful onboarding experience.

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Responsibilities

Standardize and transform client data into a templated format.
Set simple to complex configurations during implementation and strongly understand configurable options.
Solve problems with customers and/or internal teams to find solutions to meet client needs/workflows.
Become a product and domain expert—from workflow and feature functionalities to main customer use cases.
Lead customer-facing calls and follow-up on post-call items such as developing product specs, product mockups, next steps and training materials.
Execute the entire onboarding journey for clients from beginning to end and deliver an onboarding experience that meets customer success metrics.
Meeting implementation timelines and scope.
Interface with the internal technical team to scope requests, implement new feature requests, and set up integrations.
Participate in process improvement projects to improve efficiency.
Provide necessary information to senior management, perform weekly dashboard updates and report issues and problems.
It may be required to perform other related tasks.

Qualification

Required

Experience with data manipulation and standardization methods and tools.
2 years of experience working with data transformation, software configuration/implementation, and integration.
Being customer-centric—enjoy solving real-world problems, advising clients, and going the extra mile to deliver excellent outcomes.
Excellent time-management and organization skills with attention to detail, ability to meet deadlines, and initiate appropriate follow-ups.
Experience working on multiple implementations at the same time.
Effective collaborator with cross-functional teams—especially product, customer success, and engineering.
Advanced in Word, PowerPoint, Excel, and G-Suite Docs.
Bachelor’s degree or equivalent practical experience.

Preferred

Experience with Trifacta is an asset.

Benefits

A flexible work schedule (40 hours/week)
Work equipment provided while working from home
Broad-based employee ownership Program
Competitive benefits, 401K with employer match, and compensation programs
Flexible paid vacation, personal, and sick days off
Closed office during the holidays—Paid vacations between Christmas and New Year’s Day
Work equipment is provided while working from home.

mdf commerce enables the flow of commerce by providing a broad set of SaaS solutions.

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