RXO is a leading provider of transportation solutions, utilizing cutting-edge technology to revolutionize the industry. As the Analyst for Dynamics 365 Applications, you will collaborate with cross-functional teams to optimize and automate business processes through innovative solutions.
Work with internal and external partners to design, develop and deploy enhancements within the D365 environment including modifications to functional processes, reporting and integrations with other systems
Monitor the health of the Dynamics 365 environment and react appropriately for business continuity
Work closely with stakeholders to gather requirements, analyze business processes and translate them into technical specifications
Perform gap/fit analysis between D365 functionality and organizational requirements
Document functional requirements and software designs
Integrate the Microsoft Power Platform and Copilot Studio with other Microsoft technologies and third-party systems, such as Azure services, Office 365, SharePoint and external databases
Collaborate with cross-functional teams, including business analysts, project managers, developers and testers, to deliver high-quality solutions on time and within budget
Implement Security Measures: Ensure the security and compliance of the contact center platform, protecting sensitive customer data and maintaining privacy standards
Qualification
Required
Bachelor’s degree or equivalent related work or military experience
Preferred
Bachelor’s degree in Computer Science, Engineering or Mathematics
2+ years of experience configuring or managing Microsoft Dynamics 365
Experience working in a call center or helpdesk environment
Experience with the Microsoft Power Platform
Experience with Microsoft Copilot Studio (formerly Power Virtual Agents)
Experience with Microsoft Power BI and Microsoft SQL Server
Benefits
Health, dental and vision insurance
401(k) with company match
Life insurance, disability
Employee Assistance Program (EAP)
Paid time off
Tuition reimbursement program
We're an asset-light transportation provider that uses a best-in-class combination of scale, technology and third-party capacity to move freight for our customers.
