Technical Service Specialist, Cardiac Rhythm Management (Night Shift)

Mounds View, MN

Full-time

Remote

$73K/yr - $109K/yr

Entry, Mid Level

Medtronic is a healthcare technology company that designs and develops AI-based products and solutions for the medical industry. In this role as a Technical Service Specialist, you will support remote monitoring for cardiac devices, enabling faster treatment decisions in acute care settings. You will analyze device data, provide technical support, and ensure effective communication with healthcare facilities.

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Responsibilities

Review Cardiac Implantable Electronic Device data and provide quality analysis of the data
Provide results to the facility in a specified timeframe via phone and written communications
Provide accurate technical information to callers
Responsible for receiving, documenting/reporting customer contacts and complaints for tracking, trending, and FDA reporting
May train others on non-technical aspects (soft skills) of the job as well as the technical training and certification
Able to operate a computer and work in multiple operating systems
Answer incoming calls from customers
Provide technical support to incoming callers who need assistance utilizing interrogation devices for pacemakers/implantable defibrillators

Qualification

Required

Bachelors degree required
Minimum of 2 years of relevant experience, or advanced degree in lieu years of experience

Preferred

Experience with reading, interpreting device diagnostics and troubleshooting Cardiac Implantable Electrical Devices – pacemakers, ICDs and CRT-D devices
Previous Cardiac experience
Field sales or clinical specialist experience with cardiac devices
Call center or customer service experience
Medtronic CIED device product knowledge
Remote Monitoring experience with Carelink and/or Carelink Express website
Knowledge of FDA/GMP/MDR device regulations
Advanced verbal and written communication skills
Analytical/critical thinking skills/experience
Time management skills
Demonstrated ability to utilize computer and telephone efficiently

Benefits

Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

Medtronic is a healthcare technology company that designs and develops AI-based products and solutions for the medical industry.

Glassdoor

3.9

Founded in 1949

Minneapolis, Minnesota, USA

10001+ employees

https://www.medtronic.com

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