ADP provides business outsourcing solutions that facilitate businesses in HR, payroll, and administration processes. The Life Cycle Consultant - Team Lead strengthens client relationships through consultation and support during the onboarding process, while also managing the team's workload and serving as the first escalation point for client issues.
Benefits Presentations: Provides consultation with Client, BAC and WSE on organizations' benefit offerings during Open Enrollment. Partners with the HRBP when conducting WSE Benefits Enrollment Meetings to provide benefit recommendations and plan education based on client's employee demographics and industry/market trends. Partners with Benefits Operations team to assist in delivering a successful open enrollment client experience. Conducts client seminars and annual benefit enrollment meetings for worksite employees. Works with the ADP TotalSource Benefits Department, consultants and brokers to answer questions and resolve open enrollment issues. Assists clients with the benefit election process and providing enrollment assistance at client site, if required.
Relationship Management Assistance: Provides Benefits Consultation and advice while interacting with Benefits Administrators, HRBPs and Work Site Employees (WSEs) to reinforce the TotalSource Value Proposition. Partners with Sales and Implementation Consultants on business objectives that creates onboarding solutions regarding Benefits that impact business priorities. Establishes Benefits Plan education and delivery for clients during the onboarding process, as well as the Open Enrollment WSE enrollment meetings that capitalizes on the Benefits Value Proposition for the WSE on behalf of the client.
Ensures onboarding benefits plan education, timeliness and effectiveness of client- focused services by collaborating with the distributed service team (e.g., Payroll, 401(k), Benefits, HR Solutions Group, etc.) to assist during the onboarding of clients to service teams. Partners with HRBP/KAE/CRE in driving ADP Benefit Product (i.e., Medical, Dental, Vision, Spending, Disability, Life, Voluntary, Health Advocacy) Penetration. Partners with sales teams by presenting and demonstrating the Benefits value proposition at complex prospect meetings. LCC will demonstrate understanding of ADP product suite (to extend beyond TS) with proven ability to align cross-divisional resources to address client needs. .LCC will demonstrate understanding of ADP product suite (to extend beyond TS) with proven ability to align cross-divisional resources to address client needs.
Change Management: Assist with change management process for the client as it relates to benefits elections/changes for the benefit plan year. Will require coordination with HRBP/CRE and client to identify details of the change and the groups being impacted by the change. LCC will coordinate with all parties to provide change management assistance and best practices for an effective implementation of the upcoming benefit plan year change. The LCC will educate, guide and coach clients in their roles as change sponsors for their benefit plan.
Account Management Assistance as it relates to Benefits engagement: Interacts with Sales, Implementation, KAE and HRBP, as well as BAC and WSEs to reinforce the TotalSource Benefits Value Proposition during client meetings and calls. Available for the education of the client about the PEO value/relationship and HR outsourcing. Engages with Sales, Implementation and HRBP/KAE Teams on account due diligence, as well as plan compliance.
Benefits Consulting: Proactively coordinates with the HRBP/KAE/CRE on areas that clients may have opportunities to increase the ADP Benefits Value Proposition. Partners with HRBP to assist in addressing Benefit-related compliance situations where the LCC can deliver compliance training to mitigate/reduce risk. Coordinates client training with the HRBP and KAE and employs the Learning Solutions Group if necessary.
Leadership: Act as role model. Leads, mentors and influences tasks and deliverables for team members and internal partners without direct reporting relationship. Assists KAE in managing the benefit plan relationship with Key Accounts and assisting with escalated issues. Leads LCC projects for clients and internally within ADP TotalSource. Assists Health & Wealth Service Executive with performance planning and associate development. Participates in the review and accountability of client survey results. Assists with training new Associates. Acts as leader in manager's absence.
Performs other duties as assigned.
Qualification
Required
Bachelor's degree or equivalent experience required
1-3 years of experience
Must be able to travel 75%
Preferred
Benefits experience in Health and Welfare Benefit plans, compliance and regulations.
Must have a working knowledge of Benefits and HR laws, practices and policies.
Excellent presentation skills - must be able to present material in a confident, clear, concise and professional manner.
GBA, CEBS, CHRS, or related benefit certifications, State Life/Health certifications, PHR/SPHR and/or master's degree in relevant field
Problem-solving and Collaboration skills: experience in identifying, solving and executing problem resolution. Able to make quick and informed decisions on employee relations issues.
Demonstrated ability to drive results through individual efforts and influencing others, without authority over them.
Resolves client issues through effectively influencing internal relationships within ADP TS and across various ADP Divisions.
Excellent Communication skills - ability to interact with all levels in an organization including worksite employees, managers and executives.
Ability to act as the liaison between clients and ADP TotalSource.
Experience in a consulting or corporate type environment.
Account/Client management experience preferred.
Strategic Thinking - demonstrated ability to assess needs and provide innovative solutions to assist clients in meeting their business objectives through the use of ADP's products and services.
Proficient in MS Office Suite; Outlook, Excel, Word, Access and PowerPoint
Benefits
Medical
Dental
Vision
Life Insurance
Matched Retirement Savings
Wellness Program
Short-and Long-Term Disability
Charitable Contribution Match
Holidays
Personal Days & Vacation
Paid Volunteer Time Off
ADP provides business outsourcing solutions that facilitate businesses in HR, payroll, and administration processes.
