Safran is an international technology group with divisions in aerospace, defense, and security. The Customer Support and Services department integrates Safran Power and Ventilation aftermarket directorates into one global team focused on customer support and sales development to enhance service levels and customer satisfaction.
Customer satisfaction, main point of contact to customers
Sales budget achievement and forecast for Power and Ventilation divisions
Contract and proposal negotiation
Reporting to management to provide a full spectrum of customer support and sales activities (majority of sales in Maintenance Repairs Overhaul and Spares so developing maintenance contracts)
Assist CSM Team for the customer base in the designated zone, with the aim of maximizing business opportunities to achieve sales and market share growth
Develop the relationships necessary to facilitate information/contact as required with all levels of the customer operation
Manage day to day requests from customers including validation of current pricing (RFQs), supporting status inquiries, escalation requests etc.
Be the voice of the customer: responsible for customer satisfaction as the main point of contact between customers and Safran Power and Ventilation; communicate recovery plan in the event of customer satisfaction below target; establishing a complete comprehensive understanding of the customers, their organization and the key individuals within it; Liaising with internal departments with the objective of timely resolving customer issues and queries, with the support of CSM Team; Manage a structured, regular customer communication/visit schedule
Assist CSM Team in preparation and contribute to the annual Sales Forecast in its territory
Assist CSM Team in effectively selling of all SEP's MRO capabilities
Support preparation and negotiation with the customers ad-hoc offers and contracts with active follow-up up to deal closure. (Target to grow into full responsibility as CSM)
Assist CSM Team in generating customer and market information and feedback to support future sales planning
To be able to learn a certain degree of ability in holding technical discussion with the customers
Manage customer visits, customer satisfaction and assist CSM Team with sales reports
Follow-up customers overdue and manage specific actions to assist keeping account in good standing
Regular, predictable attendance is required
Other duties may be assigned.
Qualification
Required
Bachelor's Degree in Relevant area (Business/Engineering/Sales & Marketing) from an accredited institution and 1 year related experience
In lieu of a degree, a minimum of 2 years' experience in Customer and/or Sales or similar industry.
Commercial Aerospace and Airline industry experience such as Vendor Management, Procurement, Repair Management or similar roles.
Experience in aftermarket activities including Spares, MRO (Maintenance, Repair and Overhaul), AOG, level 1 technical support
Ability to travel for domestic and overseas business (50%+)
This position requires access to technologies and hardware subject to US national security based export control requirements. All applicants must be US Persons (8 USC 1324b(a)(3)), or otherwise authorized by the U.S. Government. No company sponsorship will be offered.
Preferred
Benefits
Safran is an international technology group with divisions in aerospace, defense, and security.
