Trelleborg Group is an engineering group that offers the development and marketing of polymer solutions. They are seeking a JDE IT Business Analyst to deliver functional support for their ERP JDE E1 across various business areas, focusing on logistics and supply chain management. The role involves managing support tickets, collaborating with cross-functional teams, and ensuring effective utilization of the JDE E1 system.
Monitor ticket applications for the JDE E1 queue, ensuring compliance with defined SLAs.
Respond to support tickets regarding error fixes and enhancements.
Set up user accounts for applications used in the Warehouse.
Provide functional support for JD Edwards E1 distribution modules, focusing on Purchasing and Warehouse Management (Pick, Pack, Shipping).
Support existing stock and shipping labels by assisting end-users, identifying root causes of issues, and implementing necessary improvements.
Develop functional specifications for new labels based on customer requirements. Collaborate closely with the technical team to ensure proper testing, configuration, and documentation of changes.
Support system enhancements, integrations, and other projects impacting distribution and label management.
Develop and maintain Hubble reports.
Create documentation to assist the business with recurring issues (KBA – Knowledge Base Articles)
Perform administrative and other duties as assigned.
Train end-users on system functionality.
Support stakeholders in understanding their requirements and addressing their concerns.
Qualification
Required
BS or BA degree required.
At least 2 years of experience in an IT Business Analyst role focused on Production Support and Small Enhancements.
Knowledge of ticket systems such as ServiceNow or OTRS.
Experience with JD Edwards EnterpriseOne (Distribution Module/Labels).
Proficiency in SQL (data analysis, troubleshooting, queries, etc.).
Experience with Hubble/ReportsNow in report development.
Proficient in the Microsoft Office Suite (Word, Visio, Excel, PowerPoint).
Understanding of ITIL concepts.
Preferred
Benefits
Trelleborg Group is an engineering group that offers the development and marketing of polymer solutions.
