VOC Root Cause Data Analyst

Utah, United States

Full-time

Onsite

Entry, Mid Level

NRG Energy is an integrated power generation and supply firm that offers offsite solar, wind power, and smart grid retail services. The company is seeking a VOC Root Cause Data Analyst to join Vivint’s Customer Experience team, focusing on driving customer-centric initiatives and analyzing customer feedback to identify root causes of issues. The role involves developing strategic plans, leading a team of analysts, and presenting insights to various organizational levels.

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Responsibilities

Work with business leaders to prioritize their highest value actions that can be taken with a data-driven approach
Present recommendations and strategies to multiple levels of the organization (front line agents to C-suite leaders)
Lead a team of analysts, invest in them, and help them grow
Create answers, define strategic and tactical plans, and drive results

Qualification

Required

Significant experience with PowerPoint, Tableau, and SQL, since these will be your daily toolkit
Demonstrated ability to communicate clearly with senior leaders, solve complex problems, and think critically
Lean Six Sigma certification
Experience with tools like Asana, Smartsheets, Jira, etc.
Experience with business diagramming tools like Lucidchart
Bachelor’s degree required
2-5 years of experience in the following fields: strategy consulting, operations analytics, predictive analytics
“Extreme Ownership” attitude, including a willingness to tackle problems through to solutions
Successful track record of thriving in a fast paced, flexible environment
Strong results orientation measured by impacting key business metrics
Ability to communicate (written and oral) clearly and concisely at all levels of the organization
Ability to dynamically meet business needs (change is the norm at Vivint)
Strong team player who places the best interests of the organization above personal objectives
Ability to work both independently and across functions

Preferred

Benefits

NRG Energy is an integrated power generation and supply firm that offers offsite solar, wind power, and smart grid retail services.

Glassdoor

4.2

Founded in 1989

Princeton, New Jersey, USA

10001+ employees

http://www.nrg.com/

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