Alkermes is a biotechnology company that develops, manufactures and commercializes medicines for the treatment of chronic diseases. The Senior MDM Analyst will be responsible for the stewardship of commercial master data assets, focusing on customer master data and collaborating with various teams to ensure data quality and governance.
Independently conduct regular data quality assessments, identify issues, and collaborate with relevant teams to rectify data discrepancies and anomalies.
Hands on in monitoring incoming requests, research data issues / discrepancies, make decisions, implement changes in internal systems, communicate decisions back to impacted teams and closeout requests, ensuring timely resolution and communication.
Ensure accurate and up-to-date customer profile data (including physicians, healthcare providers, and treatment centers), resolve duplicates, and validate new customer profiles through collaboration with field, home office teams, third party licensure databases and online research.
Participate in CRM, MDM, and Sales Reporting system enhancement meetings. Support requirement gathering, collaborate with commercial IT, and conduct user testing of new enhancements.
Create and maintain customer exception reports using SQL, CRM, or MDM report building functions to identify and correct inaccurate customer data attributes.
Provide standard and ad hoc reports to Alkermes functional areas.
Review business rules and ensure accuracy to align with overall data governance strategy.
Create and maintain curation of data catalog documentation and data processes.
Qualification
Required
Bachelor’s degree required.
2-4 years’ experience supporting pharmaceutical commercial operations with 1-2 years’ experience in a data management related role.
Knowledge of MDM concepts such as precedence, survivorship, and operational values
Understand the core principles and dimensions of data management within the life science sector.
Effective problem solving
Strong attention to detail and focus on data accuracy.
Good written and verbal communication skills with the ability to develop and articulate recommendations.
Proficient with SQL, Microsoft Office applications including Excel and PowerPoint
Flexibility to quickly learn new system applications and business processes.
Preferred
Experience with Veeva CRM or Informatica MDM
Experience with common pharmaceutical commercial datasets such as IQVIA OneKey, Xpo/PT, DDD, Claims data, Formulary data, Specialty Pharmacy data
Working knowledge of AWS, Snowflake, Tableau
Benefits
Alkermes is a biotechnology company that develops, manufactures and commercializes medicines for the treatment of chronic diseases.
