Brown & Brown provides risk management solutions to help protect what our customers value most. The Employee Navigator Configuration Analyst is responsible for software implementation and customer support processes, including needs analysis, configuration, testing, training, and post-implementation support.
Create and configure new and existing low to moderate complexity customer websites (using third party software).
Solves and troubleshoot routine issues for customer accounts, ensuring that communication with customers occurs.
Test and audits own and others configured software to ensure proper functioning.
Working with Implementation Specialist to learn quality assurance basics and assist Implementation Analyst with development low to moderate complexity sites.
Learn to establish, cultivate and manage relations with account teams, carriers, vendors, and customers to improve customer retention.
Developing root cause analysis skills to provide direct daily support to assigned customers and/or customers as directed
Leverages working knowledge of health and benefits products, services and tools in order to appropriately configure and test software tools.
Promote a commitment to achieve or exceed internal and external performance standards.
Perform initial quality assurance on low to moderate complexity site builds, and review findings with Implementation Specialist.
Anticipates and responds to customer support questions as assigned and working directly with customers, as requested.
Participate in customers meetings, as needed.
Commitment to assist with achieving or exceeding internal and external performance standards.
Participate in customer meetings, as requested.
Other duties as assigned.
Qualification
Required
Minimum education required: Associate’s, or Bachelor’s degree, or equivalent work experience
Proficient with MS Office Suite
Experience working with database applications
Exceptional telephone demeanor
Strong interpersonal skills, ability to communicate with customers at all levels
Attention to detail required and the ability to adhere to high standards for customer-facing work product
2+ years of Employee Navigator Implementation Experience for clients
Ability to maintain a high level of confidentiality
Preferred
Benefits
Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
