Verizon is a broadband and telecommunications company that provides information and entertainment services. The role involves managing and supporting enterprise customers for business-critical services, improving customer experience, and resolving complex security incidents.
Troubleshooting and diagnosing complex enterprise security device incidents.
Understanding proposed architectural changes impacting the customers’ business and articulating outcomes to technical and non-technical audiences.
Working on Change Management participation to include: create/update/close change request in requisite change system, design change and submit change form, or review submitted change form and correct any deficiencies, stage or implement change and troubleshoot failed changes.
Using vendor provided tools, log files, Verizon provided tools/scripts, etc. to resolve complex incidents.
Performing in-depth research of assigned problems to identify resolution options, document options, select the best option, and presenting information to customer and implement approved resolution.
Performing monthly checks of device operations to include; OOB testing, backups, password management, etc. Resolve any issues identified.
Qualification
Required
Bachelor’s degree or one or more years of work experience in Network Security.
